Ben Granger – Employee Listening Experience

Dr. Ben Granger, Qualtrics:  Employee Listening Technology

Steve and Jordan talk with Ben Granger about using technology to understand and influence employee attitudes, engagement and commitment. The Chief Workplace Psychologist at Qualtrics, Ben is a pioneer and leading expert in the use of technology and data to understand and act on employee experience, perceptions, and attitudes. We go deep into the purpose of employee listening technology and why the methods organizations use to operationalize employee listening matters far more than many leaders realize. Some things we cover:

• Why trust is at the heart of the employee experience
• The difference between employee listening and monitoring in terms of employee experience.
• Building honest conversations with employees and risks of using listening data for evaluation.

We also learn what nutria rats are and what nutria rats have to do with employee listening.