Experience Economy is Here to Stay
Employee Experience (EX) is all about creating the best possible people experience so your employees can be productive, your customers can attain value, and your organization can be agile and successful. Proactively obtaining insights into workforce sentiment and engagement is no longer optional for a modern enterprise. Global footprints, knowledge-based work, technology disruption, multi-generational teams, gig economy: all point to the new competitive normal and the ever-increasing dynamic nature of business and its biggest asset, its people.
Employee Experience is the major driver of organizational engagement and agility as it targets the ‘why’ question that precedes employee behavior, employee performance and, subsequently, business performance. With a focus on optimizing EX, businesses can maximize performance, reduce undesirable attrition, improve customer experience, and ultimately improve their competitive position.