HXM – Human Experience Management


Experience Economy is Here to Stay

Human Experience Management (HXM) is all about creating the best possible employee experience so your people can be productive, and your organization agile.  Being proactive obtaining insights into workforce sentiment and engagement is no longer optional for a modern enterprise.  Global footprints, knowledge-based work, technology disruption, multi-generational workforce, gig economy: all point to the new competitive normal and the ever-increasing dynamic nature of business and its biggest asset, its digitally enabled workforce.

Digital Employee Experience Management (EXM) is the major driver of organizational agility as it targets the ‘why’ question that precedes employee behavior, employee performance and, subsequently, business performance.  Without it, companies lack the timely insights needed to take the optimal action. With it, businesses acquire a powerful tool to optimize performance, reduce undesirable attrition, improve customer experience, and ultimately improve their competitive position.

Enabling HXM In Your Organization

HXM is effectively human Capital Management (HCM) 2.0… basically HCM technology with an EXM Platform added to the suite.  At HRIZONS, we help customers achieve HXM by integrating SAP SuccessFactors HCM and Qualtrics EmployeeXM platforms.  Leveraging these cloud technologies, we deliver an enhanced, fully integrated, and seamless user experience for our customers on their Journey2Cloud™.

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Here’s What You Get

To support employee experience management programs, we offer our customers a full complement of Qualtrics EmployeeXM services from strategic planning, to implementation and platform integrations, to data analysis and action planning advisory.  Our recommended approach is to create a multistage rollout plan for the workforce listening strategy:

    • A full-company annual engagement survey remains a foundation of the Employee Experience practice.
    • Shorter and targeted quarterly pulse surveys serve as agile supplements to the annual engagement foundation.
    • The “always on” employee lifecycle surveys add specific Moments-That-Matter detail to the foundation.
    • 360 assessments can be very effective when embedded in a broader workforce development program.

We also support a start anywhere, go everywhere implementation strategy.  For example, implementing a listening channel within a specific HR process, such as Onboarding.  Regardless of your needs, we can tailor an approach to suit your organization’s requirements, readiness, and budget.

Our Approach & Methodology

Planning & Design

Outline the current state of your employee experience program and the desired future state. Define and prioritize the stages that matter most to the employees and the organization. Determine the starting point of the programs run on Qualtrics EmplyeeXM and SAP SuccessFactors platforms.

Configuration & Integration

Complete data collection projects, from keying in the selected survey instrument with workflows and communications, to integrating participant data with reporting hierarchy, to configuring feedback results dashboards.

Insights & Action

Perform survey instrument reliability checks. Verify the representation of the respondent sample.  Conduct driver analysis to prioritize issues of impact. Facilitate action planning with key stakeholder groups.

Scale Employee Experience Programs

Analyze ‘Moments that Matter’ cycles over time. Relate experience outcomes to subsequent operational outcomes and model impacts of workforce intent on the business. Use longitudinal data across different stages of employee lifecycle to construct employee journey patterns within the organization, identify points of risk to key outcomes like productivity or churn, and evaluate the effectiveness of organizational interventions to address those risks.

We Deliver Employee Experience Management

  • Deep product and integration expertise in both SAP SuccessFactors and Qualtrics EmployeeXM .
  • Mature delivery methodology that includes planning, implementation, and advisory.
  • Post go-live services to evolve and mature your employee experience program over time.

Services Overview

  • Integrate SAP SuccessFactors (or other HRIS) into Qualtrics EmployeeXM User Directory to automate survey participation logic.
  • Conduct Employee Journey Mapping to align employee-experience and HR-operational metrics.
  • Evaluate and develop survey instruments using industry reliability and validity standards.
  • Configure survey triggers, workflows, branding, and messaging for successful participation from the workforce.
  • Configure data outputs and deliver employee experience dashboards to decision makers.
  • Conduct post survey data analysis and modeling; deliver executive presentation on employee experience data.

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