Jenny Dearborn, BTS: Learning technology
Steve and Jordan talk with Jenny Dearborn about using technology to support employee learning. Jenny is the Chief People Officer for BTS and has had a career focused on using technology to improve employee development. She also wrote the book Data Driven on using workforce data to improve sales performance. Some things we cover:
- Why traditional learning technology often fails to improve employee skills and performance
- The value and limitations of using employee assessment tools to support development
- Building learning programs that business leaders will value as being effective and relevant
We also learn to never ask a question unless you know what you will do with the answer
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