Mary Poppen – Experience Management

Mary Poppen, HRIZONS: Experience Management Technology

Steve and Jordan talk with Mary Poppen about linking  HR technology, employee experience, and customer experience. Prior to her role as President of the Employee Experience Division of HRIZONs, Mary led customer experience functions in several prominent HR technology companies and wrote a book about customer and employee experience called “Goodbye Churn, Hello Growth!” .  Some things we cover:

• Experience management is something everyone is responsible for, but few are accountable for
• The need for centralized, cross-functional, and continuous experience management platforms
• Reasons companies struggle to build experience management platforms and functions.

We also hear Jordan talk about dark, scary temperature-controlled closets and learn that Steve