Guy Tourigny – AI and Agentic HR Applications
Steve and Alexis talk with Tyler Weeks, VP of People Technology, Research & Analytics at Marriott International about using AI to support frontline employees in the hospitality industry. A physicist by training, Tyler brings a high sophisticated but reality-based approach toward the use of AI technology within organizations. Some things we cover:
- Why AI LLMs that use natural language interfaces should not be designed to give the illusion of actually being human
- How use of AI is limited and often derailed by the complex and imperfect nature of organizational policies and processes
- Why the next big wave of AI innovation may focus on using AI for understanding instead of automation
We also hear Tyler explain why he thinks of Alexis as a doula for workforce analytics professionals.
Watch Video